Welcome to the FAQ center of alexismotallc.com! We understand that you may encounter various questions during the shopping process, so we have compiled a detailed FAQ to help you find the answer quickly. If your question is not listed here or you need further assistance, please feel free to contact us through our customer service channels.

Account and Registration
How to register an account?
Visit the official website, click the “Register” button at the top of the page, fill in the necessary information, including email address, password and personal information, and click “Submit” to complete the registration.
What if I forget my password?
Click the “Forgot Password” link on the login page, enter the email address you used when registering, and we will send a password reset link to your email.
Do I have to register an account to shop?
No, you can choose to shop as a guest, but registering an account can enjoy more benefits, such as order tracking, points accumulation, etc.

Shopping process
How to place an order to purchase products?
Browse the product pages, select the items you like, click “Add to Cart”, then go to the shopping cart page to confirm the order, fill in the delivery address and payment method, and finally click “Submit Order” to complete the purchase.
What are the payment methods?
We accept multiple payment methods such as credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay and Google Pay.
How to check the order status?
After logging in to your account, click “My Orders” at the top of the page to view the status of all orders, including pending payment, processing, shipped, completed, etc.

Delivery and Returns
How long does it take to deliver?
Standard delivery usually takes 3-7 business days, and the specific delivery time may vary depending on the region and holidays.
Do you provide international delivery?
Yes, we provide global delivery services, but please note that international delivery costs and times may vary.
How do I request a return or exchange?
Log in to your account, find the relevant order in “My Orders”, click “Request Return/Exchange”, follow the prompts on the page to fill in the reason and details of the return/exchange, and we will process your request as soon as possible.

Products and Services
How long is the product warranty?
We provide different product warranties. Please refer to the product details page or contact customer service for specific warranty periods.
Do you provide product installation services?
Some large or professional kitchenware products may provide installation services. Please consult customer service or check the product page for details.
How to get coupons or promotions?
Follow our official website, social media platforms or subscribe to email newsletters. We will send coupons and promotions from time to time.

Security and Privacy
Is my personal information safe?
We take strict data protection measures to ensure that your personal information is safe. Please refer to our privacy policy for details.
How are cookies used?
We use cookies to improve website functionality and personalize user experience. You can manage the use of cookies in your browser settings.

We are committed to providing you with an excellent shopping experience. If you have any questions or need help, please feel free to contact us.